Support & Guides
Frequently Asked Questions
Browse 37 ShipSaver help articles. Each guide has its own page, so you can link directly to the answer you need.
Quick answers
Is tracking required to purchase insurance?
Yes. A valid tracking number is required to purchase insurance. A certificate of mailing or other proof of mailing is not sufficient.
Read the full answerWho files the claim, buyer or seller?
The seller of the item must file the claim.
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Announcements
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Tutorials
Getting Started with ShipSaverCan I buy labels for shipments from other marketplaces?Combine Orders & Purchase LabelShipSaver Account NavigationBilling & Payment OptionsManaging Marketplaces & Sales ChannelsPurchasing Insurance - Without ShipSaver LabelPurchasing Insurance - With ShipSaver LabelHow to Import Missing Orders or ShipmentsHow to Cancel/Void InsuranceWhat is Auto-Insure? - and how do I get my 5% discount?Claims - How to Create a ClaimAccessing ShipSaver payment records for my taxesAuto-Insurance DisclaimerI'm missing some of my sales. Where are they?
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Common Questions
Can I buy insurance for shipments from other marketplaces or private sales?Does ShipSaver send my shipping expenses to my eBay account?How can I check the status of my claim?Are there any countries or products that are excluded?Is tracking required to purchase insurance?What items are excluded from the insurance coverage?What happens after a claim is paid but the shipment eventually arrives?Who needs to sign the claims statement/affidavit?Should I refund the buyer when they tell me their shipment is lost or damaged?Who files the claim, buyer or seller?Who receives the claim payment?Why should I use ShipSaver Insurance?When should I add insurance to my items?How many days do I have to file a claim?What if I live outside the US?Can I insure items shipped from other countries?Can I insure a laptop, mobile phone or tablet?Can I insure USPS International First Class shipments?How do I charge my buyers for insurance?Can I cancel insurance?Can I insure my shipping and handling costs?
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